“People don’t want what you sell – they want what they believe”
Best solutions can be derived when we spend good amount of time in understanding customer problem. Again definition of ‘Problem’ is like the story of “Blind men and an elephant”. Stakeholders of the end product are truly inspired by the idea what they have believed together. But each one of them have there own problem definition in order to realize in to a successful product.
Here comes the role of solution provider who should have real good attitude and expertise in terms of understanding each stakeholder.
Let us list few prime stakeholders what they might seek...
Investor/CEO: Ideas are always sweet but they have to be tested quickly with end customers. If idea is not right then modify it or ‘Fail Cheaply’
CTO: Technology should help quick prototyping, easy to enable new features, least investment with a long roadmap.
Sales head: Quick demonstration of what customer need and reliably promise what customer want.
Support head: Information at the fingertip to solve customer issues quickly but, still use minimum human resources.
HR : Least time to fulfill human resources requirements.
Technology solution provider has major challenges in fulfilling each stakeholder. His focus has to be in providing a pragmatic technology roadmap with a wise strategy to ‘go to market’ quickly.
Solution provider should be master in basic concepts of technology and having clear understanding of current trends. In today’s open source era many technologies rise and fall quickly. Solution provider should give importance to the stability of technology and its vendor.
Solution architecture should help stakeholders to realize and experience their idea with a least investment. Architecture should help them to learn from end customer feedback and quickly adopt features in to the next version of the product
Current trends of the stable technologies are always in demand with respect to human resources. Road map and strategy should clearly spell out how technology team will be mentored and trained to support “Low-burn, highly iterative lean startup”
Shiva, Chief Architect,
systemWorks consulting services. (systemWorks.in)
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